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Frequently Asked Questions
How do I create my first event?
Go to Dashboard → select your organization → Events → New Event. Fill in the event details, set up ticket types, and publish.
How do I accept payments for tickets?
Connect your Stripe account in Organization Settings → Billing. Once connected, paid ticket types will be enabled for your events.
Can I offer free tickets?
Yes. Toggle the 'Free Event' option when creating or editing an event. Attendees can claim tickets without a payment.
How does QR code scanning work?
Open Dashboard → Scanner. Point your device camera at the attendee's ticket QR code. The system validates the ticket in real time.
How do I invite staff members?
Go to Dashboard → Staff → Add Staff. Enter their email and assign a role. They will receive a magic-link invitation.
Can I use a custom domain?
Yes. Add your custom domain in Organization Settings → Domain. Follow the DNS setup instructions shown there.
How do coupons and discounts work?
Create coupons in Dashboard → Coupons. Set a discount percentage and optionally restrict it to specific ticket types.
How do I cancel my subscription?
Go to Dashboard → Subscription → Manage Subscription. You can downgrade or cancel at any time from there.